auto attendant reporting
2 Articles
Auto Attendant Reporting: Call Metrics Worth Tracking
The five call metrics a 2-5 person business should track, what each answers, where the 5% and 80/20 benchmarks come from, and a weekly worksheet.
October 29, 2026• 11 min read
auto attendant reportingauto attendant call reportphone menu analytics
What Does Answered Mean in Call Reports? A Proof Checklist
A 2026 guide to answered, connected, missed, and voicemail call statuses, with a vendor event dictionary, six-journey reconciliation worksheet, and evidence checklist for small-business phone reporting.
October 24, 2026• 22 min read
what does answered mean in call reportsanswered vs connected callsauto attendant reporting