Auto Attendant

Where Verizon, AT&T, T-Mobile and Canadian carriers put the account number and transfer PIN you need to move a business number, checked October 2026.

What the FCC's porting rules guarantee a US business as of October 2026: the one-business-day simple port, the four-day rule, what a carrier may ask for.

Recorded voice or text-to-speech for a business phone menu: what research and vendor docs say, when each fits, and how to make either sound clear on calls.

How Quebec's Law 25 applies to call logs, voicemail and transcripts: privacy officer, policies, consent, PIAs, retention, incidents and penalties.

Strangers calling back about calls you never made? How caller ID spoofing works, how to confirm it, where to report it, and what to tell callers.

What STIR/SHAKEN attestation levels A, B and C mean, why business calls get B or C, who decides, and what to ask your carrier. US and Canada, October 2026.

How a toll-free number moves to a new provider: what a RespOrg is, the Somos ROC process, the 4-element LOA, 2-business-day windows and why requests stall.

How many small businesses are in Canada and the US? The latest StatCan, ISED, SBA and Census figures, with reference dates and the caveats behind them.

Ring everyone at once or one by one? How ring-all, sequential, round robin and longest idle work, the mobile voicemail trap, ring times and a test script.

The CRTC's three-part local VoIP test, the 9-1-1, notice and registration duties, fixed vs nomadic service, and the 31 March 2027 NG9-1-1 date.

Moving an old landline business number to VoIP: what makes landline ports slower, bundle and contract traps, the paperwork, and the safe order of steps.

Canada is one-party consent under the Criminal Code, but a business recording customers must also meet PIPEDA or Quebec rules: notice, purpose, consent.

What Quebec's Charter of the French Language means for a business phone greeting, menu and voicemail, with French-first scripts. As of October 2026.

Can you keep your business number when you move? How rate centres and exchanges limit porting in the US and Canada, plus checks and workarounds.

The four call forwarding types and the codes Rogers, T-Mobile and Verizon publish: *21*, **61*, *72, *71, *73, plus how to check and cancel forwarding.

What CRA and IRS rules let you deduct for business phones: the home line exception, cell phone business share, second lines, employees and records to keep.

Keep the old line live, pick the switch date, test before and after: a step-by-step plan to move a US or Canadian business number without missed calls.

What the ADA, FCC Section 255, Ontario's AODA and the Accessible Canada Act expect of a phone menu, plus a checklist for timeouts, repeats and relay.

How many options a phone tree should have, what order to put them in and how long the menu can run, with scripts, a worksheet and a timing table.

Why a business phone bill runs above the quote: the USF line (42.0% for Q4 2026), 911 fees, sales taxes and provider-set charges, with a checklist.

Every 2027 US federal and Canadian federal, Ontario, BC, Alberta and Quebec holiday, with observed dates and a checklist for your closed-day greeting.