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Twilio guides: build and run a business phone menu.

Twilio is the most common way developers put a phone menu on a real number. These guides go from a first TwiML menu to the checklist you want done before customers call it, with Twilio’s own documentation linked for every step.

Code on an editor panel connected through the cloud to a ringing phone

The guides

Twilio · 29 min read
Build a business phone menu on Twilio, end to end.
A Twilio Programmable Voice phone menu in Node.js: TwiML Gather, Dial, Record, business hours, an English and French menu, voicemail to email and local testing.
Twilio · 22 min read
Twilio numbers in the US and Canada: every to-do, in the right order.
Buying Twilio numbers in the US and Canada: search and purchase code, addresses, CNAM, 10DLC and toll-free verification, porting, 911 addresses and fees.
Twilio · 32 min read
The Twilio production checklist the tutorials skip.
Before customers call your Twilio phone menu: signature checks, fallback URLs, alarms, toll-fraud blocks, spend triggers, recording retention, cost per minute.

Build it, or buy it?

Building a menu on Twilio is a weekend for a developer and a permanent operations job after that: numbers, regulatory registrations, webhook security, monitoring, voicemail storage and the bill. These guides are written so you can see the whole job before you start. If you would rather not run it yourself, that is what a hosted service such as ours is for; if you would, the guides should save you the mistakes.

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