What you actually receive.

A voicemail, as an email

When nobody picks up, the caller leaves a message. The recording is emailed to the recipients you choose, as an MP3 attachment, so you can listen on any phone without dialling in anywhere.

When transcription produces text, the transcript follows in a second email:

The transcript is generated by software, so check the recording when a name, number or address matters. The wording and layout of the real emails can differ from these samples.

The dashboard

The person who signed up signs in to a dashboard with an emailed link. Nobody else on the team needs an account. It shows:

• the business number and its status;
• the voicemails, each of which you can play, read as a transcript or delete;
• this month's calls, minutes and forwarded minutes, and the recent calls;
• the menu, which you edit and publish there, with a history of earlier versions you can restore;
• the billing portal.

Voicemails are kept in your dashboard for 365 days.

Anything else

Keeping an existing number is done in the app: porting is the default first step, and you follow the transfer's status there. For a change the dashboard does not cover, email [email protected]. The pricing page lists everything included in the $29 a month.